Knowledge Transfer Service for GitLab environments
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Overview
Statements of Work Overview
Our 'Knowledge Transfer' service is a vital follow-up to the 'Hands-on Implementation Support' service. It is specifically tailored to ensure that small to mid-size businesses in the EMEA region are not only able to execute their Continuous Integration (CI) processes with GitLab but also sustain and evolve these practices independently. This service is designed to empower businesses with the knowledge and skills necessary after the implementation phase.
The 'Knowledge Transfer' service is offered in three sizes—small, medium, and large—to accommodate the diverse needs and scales of businesses that are Gitlab clients. Each service size aims to deliver a comprehensive knowledge package that will enable clients to maintain and grow their CI capabilities.
Purpose
- To provide essential knowledge and skills transfer for teams to manage basic CI processes.
Statement of Work Objective
- The SoW for the small size service aims to ensure teams are competent in managing and executing fundamental CI tasks within their GitLab environment.
Delivery of this service usually spans 10 business days and requires about 13 hours of customer committed availability.
Purpose
- To broaden the understanding of CI practices, covering intermediate features and integrations.
Statement of Work Objective
- The SoW for the medium size service focuses on equipping teams with the skills to optimise their CI pipeline and leverage more advanced GitLab features.
Delivery of this service usually spans 15 business days and requires about 20 hours of customer committed availability.
Purpose
- To offer an extensive knowledge transfer that covers advanced CI concepts, custom integrations, and strategic CI management across multiple teams or departments.
Statement of Work Objective
- The SoW for the large size service is designed to facilitate a deep understanding of CI that allows for strategic growth and scaling of CI practices to meet business demands.
Delivery of this service usually spans 20 business days and requires about 27 hours of customer committed availability.
The 'Knowledge Transfer' service is an integral part of our commitment to ensuring clients have full ownership and control over their CI processes post-implementation. By transferring knowledge effectively through our tailored service sizes, we aim to foster autonomy, efficiency, and innovation within the teams we support.
