Hands-on Implementation Support Service for GitLab environments
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Overview
Statements of Work Overview
Our 'Hands-on Implementation Support' service is designed to provide practical, step-by-step assistance to small to mid-size businesses in the EMEA region that are GitLab clients. This service complements the strategic planning provided in the 'Tailored Continuous Integration Strategy' by translating strategic directives into actionable tasks. Whether our clients are new to GitLab, renewing their licenses, or seeking to enhance their CI processes, our service ensures that the CI strategy is not only well-defined but also successfully executed.
We offer three tiers of service—small, medium, and large—to cater to the varying needs of businesses at different stages of CI maturity. Each tier provides a customized level of support, from basic implementation to comprehensive, organization-wide integration.
Purpose
- To assist teams with the initial roll-out of CI practices using GitLab.
- To provide fundamental support for simple pipeline configurations and basic feature use.
Statement of Work Objective
- The SoW for the small size service aims to establish core CI operations, enabling businesses to begin automating their integration processes with minimal complexity.
Delivery of this service usually spans 20 business days and requires about 14 hours of customer committed availability.
Purpose
- To guide businesses through a more advanced implementation of CI strategies, incorporating intermediate GitLab features.
- To optimize existing CI practices and integrate additional tools and services.
Statement of Work Objective
- The SoW for the medium size service focuses on enhancing the client's CI pipeline with more sophisticated workflows, providing the groundwork for more extensive automation and continuous delivery practices.
Delivery of this service usually spans 30 business days and requires about 29 hours of customer committed availability.
Purpose
- To provide extensive support for complex CI implementations across multiple teams or departments.
- To facilitate the integration of custom solutions, advanced GitLab functionalities, and third-party tools within a large-scale CI framework.
Statement of Work Objective
- The SoW for the large size service is intended to deliver a comprehensive implementation that not only establishes a robust CI environment but also aligns with the strategic goals of the business for continuous improvement and scalability.
Delivery of this service usually spans 50 business days and requires about 61 hours of customer committed availability.
The 'Hands-on Implementation Support' service bridges the gap between strategy and practice, ensuring that CI strategies are not only designed to meet each business’s unique needs but are also effectively implemented, monitored, and refined. Each service size is constructed to provide the right level of support, enabling our clients to realize the full potential of their CI capabilities using GitLab.
